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FREQUENTLY ASKED QUESTIONS
How can I make a reservation?
You can make your reservation through our website. If you become a member of The Qlub, you'll enjoy an exclusive discount. You can also call our reservations department or reception directly, where we'll be happy to assist you.
Can I modify or cancel my reservation?
If your reservation is flexible and is still within the cancelable period, you can easily modify it using your booking tracking number through the same intermediary you made it with, either our website or platforms like Booking. If your reservation is non-refundable or falls outside the permitted period, you'll need to make a special request through the relevant intermediary.
Can I book by phone or only online?
You can book online or by phone. For the Hotel Tarifa Lances, please call 956 68 12 36.
Do you offer refundable and non-refundable rates?
Yes, we have flexible and non-refundable rates. Non-refundable rates are generally more affordable, but require full payment at the time of booking and do not allow free changes or cancellations (with some exceptions). Flexible reservations can be changed or canceled free of charge up to one week before arrival. For example, if your check-in is on July 9th, you have until July 1st at 11:59 PM to make changes. After this time, the first night's stay for each room reserved will be automatically charged.
Can I make a reservation without a credit card?
No, we require a debit/credit card as a guarantee. For flexible rates, the first night will be charged to the card you provided.
Is it possible to book connecting rooms?
Yes, we have connecting rooms in the Standard category, although they are subject to availability. Please indicate your request in the comments when booking. Although we cannot guarantee it, we will do our best to accommodate your request.
Can I make a reservation for a long stay?
If you have difficulty booking through our website, please do not hesitate to contact our reservations team or reception.
Can I make a reservation for someone else?
Of course. You can indicate the name of the person staying in the reservation comments, or make the reservation directly in their name.
Can I pay upon arrival or do I have to pay in advance?
Non-refundable reservations must be paid in full prior to arrival. For flexible reservations, the first night's deposit will be charged one week prior to arrival. The remainder can be paid upon arrival.
Are there children's menu options with half board?
Yes, the restaurant has several dishes for the children's menu.
Is there an option for a double bed or two single beds?
Yes, the hotel has rooms with double or single beds, except for the Ocean View, Premium Ocean View, and Junior Suite categories, which always have double beds. Bed requests are taken but cannot be guaranteed as they are subject to availability.
Can I reserve a parking space in advance?
No, parking cannot be reserved in advance as it is subject to daily availability.
I received an email informing me that a payment error occurred. What should I do?
The card you provided when making your reservation has probably been declined. Reception will contact you to arrange payment for your reservation.
Is there street parking near the hotel?
Yes, in any area that does not have a yellow line you can park for free and it is a very safe area.
What are the half-board meal times?
Breakfast is from 8 to 11 a.m. and dinner is from 8 to 10:30 p.m. (depending on the season)
What does half board include?
Half-board includes breakfast and dinner. Breakfast is buffet-style, and dinner is à la carte, using a credit system. Each adult receives €25 daily to spend on the restaurant menu, excluding drinks. If the amount exceeds €50 (for two adults), the remainder will be automatically charged to your room.
What time is check-out?
Check-out is at 12:00 p.m. If you wish to check out later, please inquire at reception on the morning of your departure. We will confirm availability and inform you of any additional costs.
Is there public transportation near the hotel?
The hotel is located near the Tarifa bus station, or you can call a taxi at reception, which usually doesn't take long to arrive.
Can I leave my luggage before check-in or after check-out?
Yes, you can leave your car in the garage for several days. You can arrange this through our reception desk.
What type of breakfast do you offer? (buffet, continental, à la carte)
Breakfast is buffet style.
What documentation do I need to check in?
The documentation required for check-in is regulated by Spanish law. You must present a valid DNI (National Identity Document), NIE (Foreigner Identification Number), passport, or identity card (including those for minors).
Do you provide pool/beach towels?
Yes, the hotel provides pool towels. Towels are subject to a coin exchange system, which will be given to you upon check-in if you need them.
What does the buffet breakfast include?
Breakfast includes a variety of fruits, sweets, breads...
Do children stay free?
Children under 3 years old stay free, those over 3 years old have an additional cost of 25% of the total reservation.
What are the breakfast hours?
Breakfast is from 8 to 11 a.m. during peak season.
How many floors does the hotel have?
The hotel has 4 floors
Is early check-in or late check-out possible?
Early check-in depends on the availability of clean rooms at the time of your arrival. Late check-out is also subject to daily availability. Please check with reception on the day of your departure to confirm availability and find out the cost.
Can I pay in cash?
As long as your total reservation does not exceed €1000 you can pay in cash
Can I order breakfast in the room?
No, that service is not offered.
Do you offer room service?
No, the hotel does not offer this service.
How much does the Spa cap cost?
The wellness area cap costs €3. Remember that access to the wellness area costs extra in addition to the cap.
Do you have rooms adapted for people with reduced mobility?
The hotel has rooms adapted for people with reduced mobility, but only in standard categories. Please mention it in the comments section when making a reservation or send us an email to info@hoteltarifalances.com.
Where is breakfast served?
Breakfast is served in our restaurant, located on the ground floor of the Lances Hotel.
What are the breakfast hours?
Breakfast hours are from 8:00 to 11:00, but may vary depending on the season.
What is your cancellation policy?
Flexible rate reservations can modify or cancel their reservation free of charge 7 days before arrival. Non-refundable reservations cannot be modified or canceled free of charge at any time.
Can I pay upon arrival or do I have to pay in advance?
Of course, if you have any problems making your reservation on your own through our website, please contact our reservations team or contact the reception team via email: info@hoteltarifalances.com or info@hoteleventtarifa.com
Can I request an invoice?
Sure, just let reception know who you want the invoice under, and they'll send it or print it for you, however you prefer.
Does it cost extra to bring my pet?
Only dogs weighing less than 12 kg are accepted, and only in standard rooms on the ground floor. Dogs must be vaccinated and microchipped, and incur an additional charge of €30 per night. Please indicate if you would like to bring your dog in the comments section of your reservation. If you have any questions, please contact the reception team at info@hoteltarifalances.com.
Is the parking lot close to the hotel entrance?
Yes, the parking lot is located right behind the main avenue.
Are there non-smoking rooms?
No, smoking is not allowed in the hotel, so we do not have non-smoking rooms either.
Do you have luggage storage?
Yes, the hotel has a luggage storage facility where you can store your luggage while you wait for your room to be ready.
Where are the meals included in the boarding service served?
In the restaurant, it is not necessary to reserve a table
Are there gluten-free, vegan, or vegetarian options for breakfast?
Yes, breakfast has options for vegans, vegetarians, and celiacs.
How does Half Board work?
Half-board includes breakfast and dinner. Breakfast is buffet-style, and dinner is à la carte, using a credit system. Each adult receives €25 daily to spend on the restaurant menu, excluding drinks. If the amount exceeds €50 (for two adults), the remainder will be automatically charged to your room.
Can I book half board or full board?
At the Lances Hotel, you can book with breakfast included or half-board, which includes breakfast and dinner. Full-board is not available.
Do you have cribs or extra beds?
The hotel has cribs and extra beds. If you need them, please indicate this in your reservation details and your request will be taken into account.
Do they have a restaurant at the hotel? Is reservation required?
Yes, the hotel has a restaurant which is open from 1:00 PM to 4:00 PM and from 8:00 PM to 10:30 PM and it is not necessary to reserve a table in case you want to eat at the restaurant.
Is breakfast included?
It depends on your reservation, if your reservation is only accommodation it does not include breakfast
What time is check-in?
Check-in is from 3:00 p.m.
Do you have laundry service?
Yes, the hotel offers a laundry service. There is a plastic bag with the prices in your room closet. Once you have filled the bag and filled out the request form, please return it to reception. Your clean clothes will be delivered to your room within 24 hours.
Is it possible to hire full board?
No, the hotel only offers half board.
Do you have Wi-Fi? Is it free?
Yes, the hotel has free Wi-Fi, no password required. At reception they will tell you the name of the network and how to connect.
Is parking free or does it have an additional cost?
Parking has an additional cost of €15 per night.
Do you accept pets?
Yes, the hotel has a children's menu. You can view the restaurant menu on the website.
Do the rooms have a minibar/coffee maker/hairdryer?
Rooms feature a minibar, the contents of which are included in the room rate (first refill only). A hairdryer is included.
Do you offer airport shuttle service?
If you require transportation, please contact reception at info@hoteltarifalances.com and they will see what they can arrange.
Can I leave my car in the parking lot after check-out?
Yes, you can leave your car in the garage for several days. You can arrange this through our reception desk.
Do you offer options for special diets (gluten-free, vegan, etc.)?
Breakfast is buffet style and offers options for everyone.
Is there a pool?
Yes, the hotel has three swimming pools. The main pool is open from 11 a.m. to 9 p.m., the infinity pool on the 4th floor is open from 4 p.m. to 9 p.m., and the heated spa pool is open for an additional fee and requires a reservation.
Can I bring my cat?
No, only dogs are allowed.
Do you offer babysitting services?
No, the hotel does not offer this service.
Do you have a gym or spa?
Yes, the hotel has a small workout room on the first floor, open 24 hours a day and free of charge. The spa is also located on the first floor and has its own reception desk. They can provide more information there. This is an external company, with variable opening hours and an additional charge.
Can I choose between lunch or dinner with half board?
No, just dinner
Is there accessible parking for people with reduced mobility?
The hotel has parking spaces for people with reduced mobility.
What type of parking do you have? (covered, uncovered, guarded)
The parking is underground; the garage entrance accepts cars up to 2.63 m high.
Does the hotel have charging stations for electric vehicles?
The Tarifa Lances Hotel garage does not have an electric charging station, but the Event Hotel, a hotel belonging to the same chain, right next door, does offer this service.
Can I still get breakfast if I have to leave very early?
If you cannot have breakfast during the normal hours of 8 to 11, you can request a picnic, just let reception know the day before before 9 p.m.
What type of menu is offered for half board?
Half board is à la carte, not a menu.
Does half board include drinks?
No, just the food
Can I add half board once I'm already staying?
Yes, ask at reception for prices.
Do the rooms have sea/mountain/city views?
The view from your room will depend on the category you book. Standard rooms overlook the main avenue or the side of the hotel.
Do you have parking? Is it free?
The hotel has an underground car park, which costs €15 per night. Reservations are subject to availability and cannot be made in advance. If you'd like to park your car in the garage, please inform reception upon check-in, and they will provide your room key to open the garage. Free parking is available in the areas surrounding the hotel where there are no yellow lines. This is a safe area.
Do you offer takeout breakfast?
If you are unable to attend the buffet breakfast, you can order a packed picnic. However, you must inform reception before 9 p.m. the day before so that the picnic can be arranged.
Do you offer activities or excursions?
No
Can I add breakfast if I didn't reserve it when making my reservation?
Yes, you can add breakfast later.
Are there designated areas for pets?
No, the dog must remain in the room at all times accompanied.
Can I receive packages at the hotel?
Yes, you can receive packages but it is very important that you inform reception in advance.
Do the rooms have a balcony?
Yes, all our rooms have a private balcony for your enjoyment.
Is the spa included in the price?
No, the spa is an external company to the hotel that is located on the -1 floor of the hotel and its use has a cost.
Are cribs and extra beds charged extra?
No, cribs do not incur an additional charge. Extra beds do not incur an additional charge; the additional charge is determined by the number of guests. A third adult will incur an additional charge of 50% of the total reservation, and a child between 3 and 12 years old will incur an additional charge of 25% of the total reservation.
Do you have a children's menu?
Yes, the hotel has a children's menu. You can see the restaurant menu on the website.